International Hotel and Private Members’ Club Chain
This rapidly expanding international hotel chain and private members’ club was struggling to manage menus across their portfolio. The exclusivity of their hotels and restaurants meant that each had different, frequently updated menus. This was a problem as making changes in the system was time consuming. Four FTEs were employed to make the changes, but struggled to keep up with demand and requests were anticipated to double within months. The hotel group wanted to improve service and capacity while managing costs. The AG solution – a virtual, always-on, unattended helpdesk able to action menu changes in minutes, 24/7 – offered almost endless scalability, ROI in 7 months and £00,000 savings in 3 years.