International Hotel and Private Members’ Club Chain
This fast expanding international hotel chain was struggling to manage updates to business-critical menus across their portfolio. The exclusivity of their restaurants meant that each had different, frequently updated menus. This was a problem as making changes in the system was time consuming and flexibility to accommodate peaks in demand was limited. A growing, full-time team were employed to make the changes, but struggled to keep up with ever increasing demand. The hotel group wanted to improve service and capacity while managing costs. AG designed a virtual, unattended helpdesk able to action menu changes in almost real-time, 24/7. With forecast ROI in 7 months, annual savings were estimated at hundreds of 000s of pounds.